Tile Bazaar (“Tile Bazaar”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you visit tilebazaar.com.au, contact us, request a quote or sample, create an account, purchase products or otherwise interact with us.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for us to provide our products and services, respond to enquiries and operate our business.

Depending on how you interact with Tile Bazaar, this may include:

• Your name;
• Email address;
• Telephone number;
• Billing and delivery address;
• Business or company details, where applicable;
• Information provided when requesting a quotation or product sample;
• Details of products, quantities or projects you enquire about;
• Details of products you purchase or have previously purchased;
• Order, invoice, delivery and transaction information;
• Account information if you create an account with us;
• Communications you have with our customer service or sales team;
• Marketing and communication preferences; and
• Any other information you voluntarily provide to us.

When you make a payment, payment information may be collected and processed by our payment service providers. We generally do not directly store complete credit or debit card details where these are processed securely by a third-party payment provider.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools and similar technologies.

This information may include:

• Your IP address;
• Browser type and version;
• Device type and operating system;
• Pages viewed on our website;
• Date and time of your visit;
• Referring website or source;
• General location information derived from your IP address;
• Interactions with our website; and
• Cookie and similar technology identifiers.

We may use this information to operate our website, understand how visitors use it, improve its performance and security, and measure the effectiveness of our marketing.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Contact us by phone, email, online form or in person;
• Submit a product enquiry;
• Request a quotation;
• Request or purchase a sample;
• Purchase products from us;
• Create or use an online account;
• Subscribe to marketing communications;
• Visit our showroom;
• Communicate with our staff; or
• Otherwise provide information to us.

We may also receive information from third parties involved in providing our services, such as payment processors, delivery and freight providers, website platforms, analytics providers and other service providers.

4. How We Use Personal Information

We may use your personal information to:

• Respond to product enquiries and quotation requests;
• Prepare and provide quotations;
• Process and fulfil orders;
• Process payments and transactions;
• Arrange product collection, freight and delivery;
• Communicate with you regarding stock availability, orders, quotations, deliveries or enquiries;
• Provide customer service and after-sales support;
• Maintain customer and transaction records;
• Manage customer or trade accounts;
• Provide product samples;
• Send service-related communications;
• Send marketing communications where you have consented or where otherwise permitted by law;
• Personalise and improve your experience on our website;
• Analyse website usage and improve our products, website and services;
• Detect and prevent fraud, misuse or security incidents;
• Manage and improve our business operations;
• Resolve disputes or complaints; and
• Comply with our legal, regulatory, accounting and taxation obligations.

We will not use your personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide products and services to you.

These parties may include:

• Our employees and authorised representatives;
• Website and e-commerce platform providers;
• Payment processors and financial institutions;
• Freight, courier and delivery companies;
• Warehousing and logistics providers;
• Manufacturers, suppliers and distributors where necessary to fulfil an enquiry or order;
• IT, hosting and cloud service providers;
• Accounting, bookkeeping and business software providers;
• Email and marketing service providers;
• Website analytics and advertising providers;
• Professional advisers such as accountants, lawyers and insurers; and
• Government agencies, regulators or law enforcement authorities where required or authorised by law.

We may also disclose information to another party with your consent.

Tile Bazaar does not sell or rent your personal information to third parties.

6. Payment Information

Payments made through our website or other electronic payment methods may be processed by third-party payment providers.

These providers may collect information required to process your transaction, including payment card details and billing information. Their handling of your information may also be governed by their own privacy policies and security practices.

Tile Bazaar takes reasonable steps to use reputable payment providers and secure payment processes.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to provide website functionality, remember preferences, understand website usage and support analytics and marketing activities.

Cookies may be used to:

• Keep our website functioning correctly;
• Remember your preferences;
• Maintain shopping cart or account functionality;
• Understand how visitors navigate our website;
• Measure website performance;
• Improve our website and services; and
• Measure or personalise advertising and marketing where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.

8. Website Analytics and Third-Party Services

We may use third-party services to operate, analyse and improve our website.

These services may collect information about your device and your interaction with our website through cookies or similar technologies.

Our website is operated using third-party e-commerce and technology services, which may process information on our behalf to provide website, account, shopping, checkout, security and related functionality.

Where you interact with a third-party service through our website, your information may also be subject to that provider's privacy policy.

9. Marketing Communications

Where you have subscribed, consented or where otherwise permitted by law, we may use your contact information to send you information about:

• New products and collections;
• Promotions and special offers;
• Product availability;
• Tile and design inspiration;
• Company news; and
• Other products or services that may be of interest to you.

You may opt out of marketing communications at any time by using the unsubscribe link provided in our marketing emails or by contacting us.

Opting out of marketing communications will not prevent us from sending you necessary transactional or service-related communications concerning an existing enquiry, quotation, order or account.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include appropriate technical, administrative and physical safeguards, such as secure website connections, access controls, reputable service providers and secure systems.

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, taxation and business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal requirements to retain the information.

12. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading.

To request access or correction, please contact us using the details provided below.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, Australian law may allow us to refuse access. If this occurs, we will generally explain the reason for the refusal where required by law.

13. Overseas Disclosure

Some of the technology and service providers we use may store or process information outside Australia.

As a result, personal information may be disclosed to or processed by service providers located overseas.

Where applicable, we take reasonable steps to ensure personal information disclosed overseas is handled appropriately and in accordance with applicable Australian privacy requirements.

Because the locations of cloud, e-commerce, analytics and other technology providers may change, the countries in which information is processed may vary from time to time.

14. Third-Party Websites and Links

Our website may contain links to websites operated by manufacturers, suppliers or other third parties.

Tile Bazaar is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

15. Privacy Enquiries and Complaints

If you have a question or concern regarding how we handle your personal information, please contact us using the details below.

We will endeavour to review and respond to privacy enquiries or complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, service providers or legal requirements.

The most current version will be published on our website.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact us:

Tile Bazaar
246 Princes Hwy
Sylvania NSW 2224, Australia

Phone: 02 9522 7761
Email: glen@tilebazaar.com.au
Email: april@tilebazaar.com.au

Website: tilebazaar.com.au

Effective date: 9 September 2026