Frequently asked Questions
Where is Tile Bazaar located?
We are an online tile retailer based in Australia, offering nationwide shipping.
Do you have a physical store?
Yes! Our beautiful showroom is located at 246 Princes Highway, Sylvania.
What types of tiles do you sell?
We offer a wide range of tiles, including Italian porcelain, natural stone, Moroccan handmade, terrazzo, and more.
Are your tiles suitable for both indoor and outdoor use?
Yes, we carry tiles designed for both indoor and outdoor applications (e.g., external pavers).
Do you offer samples?
Yes, samples are available for most of our tiles. Please contact us for details.
Are your tiles imported?
Yes, we source high-quality tiles from Italy, Morocco, and other premium manufacturers.
What is the difference between porcelain and ceramic tiles?
Porcelain tiles are denser, more durable, and better for high-traffic areas, while ceramic is lighter and ideal for walls.
Are your tiles slip-resistant?
Many of our outdoor and textured tiles are slip-resistant. Check individual product descriptions for details.
Do you offer large-format tiles?
Yes, we carry large-format tiles (e.g., 600x1200mm) for modern, seamless designs.
Can I use your tiles for bathroom floors and walls?
Absolutely! We have a variety of water-resistant and stylish tiles perfect for bathrooms.
How long does shipping take?
Delivery times vary based on location and stock availability. Typically, orders are processed within 3-5 business days.
Do you ship Interstate?
Interstate transport can be costly, but this may depend on your exact location
Do you ship internationally?
Currently, we only ship within Australia.
What is your return policy?
Unused, undamaged tiles in original packaging can be returned within 14 days.
Do you offer bulk discounts?
Yes, we provide discounts for large orders. Contact us for a quote.
How do I calculate how many tiles I need?
Measure your area (length x width) and add 10% extra for cuts and wastage, for larger format tiles, wastage can be closer to 15-20%. We can also assist with estimates.
Do you recommend professional installation?
For best results, especially with natural stone or large-format tiles, we recommend hiring a professional installer.
How do I clean and maintain my tiles?
Use pH-neutral cleaners for daily care. Avoid harsh chemicals, especially on natural stone.
Can I install tiles over existing flooring?
In some cases, yes, but the surface must be stable and level. Consult an installer for advice.
Do you offer custom tile designs or cuts?
We provide standard sizes, but some collections may have custom options. Contact us for inquiries.
Can I get expert advice on tile selection?
Yes! Our team (April & Glen) is happy to assist with design and product recommendations.